Question 1

Are Ghori products cruelty-free?

Accepted Answer

Yes — completely. No Ghori product is tested on animals at any stage, by us or by any manufacturing partner.

Question 2

Where are your products made?

Accepted Answer

Each formula is made where it's made best: our serums in Belgium, our shampoo and conditioner in South Korea, our cold-pressed oils in India, and our derma roller by a specialist tools manufacturer. Everything is curated and quality-checked from our house in Dubai.

Question 3

Are your products safe for coloured or chemically treated hair?

Accepted Answer

Yes. Our Sublimizhair repair range was specifically engineered for chemically treated hair, and all our oils are colour-safe.

Question 4

How long until I see results?

Accepted Answer

Honest answer: it depends on the product. Shine and softness are immediate. Growth, colour recovery, and structural repair are biological processes — expect four to eight weeks of consistent use, which is exactly why we back every formula with a 90-day promise.

Question 5

Can I use several products together?

Accepted Answer

They're designed for it. See the Rituals page for our five complete step-by-step systems.

Question 6

Are your products suitable during pregnancy?

Accepted Answer

Most of our formulas use gentle botanical ingredients, but we always recommend consulting your doctor before introducing new products during pregnancy or nursing.

Question 7

Do you ship internationally?

Accepted Answer

Yes — we ship worldwide from Dubai. Shipping options and costs are calculated at checkout.

Question 8

Is shipping free?

Accepted Answer

UAE orders over AED 250 ship free. GCC orders ship free over AED 400. International rates are calculated at checkout.

Question 9

How long does delivery take?

Accepted Answer

United Arab Emirates: 1–3 business days standard, next business day for express. GCC: 3–5 business days. Europe & UK: 5–8 business days. North America: 5–10 business days. Rest of world: 7–14 business days.

Question 10

Can I track my order?

Accepted Answer

Yes — you'll receive a tracking link by email as soon as your order ships, and you can also track it from your account page.

Question 11

What is your return policy?

Accepted Answer

Unopened products can be returned within 14 days of delivery, hassle-free. And under our 90-day results promise, if a formula genuinely doesn't work for you, contact us and we'll refund it — no questions asked.

Question 12

How do I start a return?

Accepted Answer

Email hello@theghori.com or message us on WhatsApp at 800 44674 with your order number, and we'll take care of the rest.

Question 13

Do you work with salons, pharmacies, or retailers?

Accepted Answer

We do. Ghori products are already stocked by retailers across the region and on major marketplaces. For wholesale enquiries, write to hello@theghori.com with 'Wholesale' in the subject line.

Question 14

Press and collaborations?

Accepted Answer

We'd love to hear from you — hello@theghori.com.

Questions,
answered.

Products & Ingredients

Orders & Shipping

Returns & Promise

Wholesale & Press

Still curious? Speak to the house.